Shipping policy

Last updated: 16 August 2026

Avenir Haircare delivers orders through a specialist fulfilment partner. Avenir Haircare remains your retailer and your point of contact for delivery questions.

WHERE WE DELIVER

We currently deliver to eligible addresses in the United Kingdom, the United States and the following 25 European Union countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We do not currently deliver to Canada, Cyprus, Malta, addresses outside the countries listed above, or island and offshore addresses that our fulfilment partner cannot service.

Country availability at checkout does not override address-level carrier restrictions. If an address cannot be fulfilled, we will contact you promptly and issue a full refund.

DELIVERY CHARGES

• United Kingdom: £4.25 for orders under £40. Free delivery on orders of £40 or more.

• United States: $6.95 for orders under $55. Free delivery on orders of $55 or more.

• Supported EU countries: €5.95 for orders under €50. Free delivery on orders of €50 or more.

Free-delivery eligibility is based on the qualifying product subtotal used by Shopify at checkout. Product or order discounts can affect whether the threshold is met. The delivery charge shown before payment is the final applicable rate.

We currently offer standard delivery only. Express delivery is not available.

PROCESSING AND ESTIMATED DELIVERY

Most retail orders containing 1-20 products normally require two full working days to prepare before dispatch.

• United Kingdom: approximately 4-7 working days after dispatch, or approximately 6–9 working days including normal preparation.

• United States: approximately 2-5 working days after dispatch, or approximately 4–7 working days including normal preparation.

• Supported EU countries: approximately 2-11 working days after dispatch, or approximately 4-13 working days including normal preparation, depending on the destination.

Working days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates. Larger orders, peak periods, quality checks, customs processing, severe weather and carrier disruption can extend delivery times.

TRACKING

We will send tracking information when it becomes available after dispatch. Please use the carrier’s tracking updates for the latest information.

If you have not received tracking details or your order has passed its estimated delivery period, contact us with your order number.

CUSTOMS, DUTIES AND TAXES

Where an order crosses a customs border, duties, import taxes or courier handling charges may be imposed by the destination authorities or carrier.

Unless expressly collected at checkout, these charges are not included in our delivery fee and are the recipient’s responsibility.

ADDRESS INFORMATION AND DELIVERY RESTRICTIONS

Please provide a complete street address, postcode, first and last name, email address and reachable telephone number. United States orders must also include the state.

We cannot guarantee delivery to P.O. boxes.

If you notice an address error after ordering, contact us immediately. We cannot guarantee that an address can be changed or an order cancelled once fulfilment has started.

Reasonable redelivery costs may apply where delivery fails because the address supplied was incorrect or the parcel was not collected, where permitted by law.

MISSING OR DAMAGED PARCELS

Avenir Haircare remains responsible for assisting you with your order.

If a parcel appears lost or an item arrives damaged, contact us promptly. For damage claims, please retain the product and outer packaging and send clear photographs so that we can investigate and provide the appropriate replacement or refund.

For delivery help, email info@avenir-haircare.com and include your order number.