Terms of service

TERMS OF SERVICE

Last updated: 16 August 2026

1. ABOUT THESE TERMS

These Terms of Service govern your use of the Avenir Haircare website and any purchase you make from us.

Avenir Haircare is operated by OXBEAK LTD, a company registered in England and Wales under company number 15926865.

In these Terms, “Avenir Haircare”, “we”, “us” and “our” refer to OXBEAK LTD. “You” and “your” refer to any visitor to our website or customer purchasing from us.

Our Privacy Policy, Refund Policy, Shipping Policy and any other policies displayed on our website also apply where relevant. Please read these Terms carefully before using our website or placing an order.

By using our website or purchasing from us, you agree to these Terms. If you do not agree with them, you should not use the website or place an order.

Nothing in these Terms affects your statutory rights as a consumer.

1. ELIGIBILITY AND WEBSITE USE

You must be at least 18 years old, or have permission from a parent or legal guardian, to use this website and place an order.

You agree to provide accurate, complete and current information when placing an order or creating an account.

You must not use our website:

• For any unlawful, fraudulent or abusive purpose.
• To infringe another person’s rights.
• To transmit viruses, malicious code or other harmful material.
• To interfere with the security, availability or proper operation of the website.
• To scrape, copy or exploit the website or its content for unauthorised commercial purposes.
• To submit false, misleading or fraudulent orders, reviews or information.
• To attempt to gain unauthorised access to our systems or another customer’s account.

We may restrict or suspend access to the website where reasonably necessary to protect our customers, systems, business or legal rights.

1. PRODUCTS AND PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, ingredients, sizes, prices and other information displayed on our website are accurate.

However, colours and packaging may appear slightly different depending on your device, screen settings, manufacturing updates or packaging changes. Minor differences that do not materially affect the product are not considered defects.

Product photographs are provided for illustration and identification. Unless expressly stated otherwise, accessories or additional items shown in lifestyle images are not included.

You should read all product descriptions, ingredient information, warnings and usage instructions before purchasing or using a product.

We may update product formulations, packaging, descriptions or availability where reasonably necessary. We will not substitute a materially different product without your agreement.

1. PRODUCT AVAILABILITY

All orders are subject to product availability.

Products are prepared and dispatched through our fulfilment partner. We do not hold physical inventory at our registered office.

If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible. We may offer an alternative, delay fulfilment with your agreement, or cancel and refund the affected item.

We reserve the right to limit quantities where reasonably necessary, including to prevent fraudulent orders, unauthorised resale or misuse of promotional offers.

1. ORDERS AND CONTRACT FORMATION

When you submit an order, you are making an offer to purchase the products in your basket.

The order confirmation email acknowledges that we have received your order. It does not necessarily mean that we have accepted it.

A contract is formed when we confirm that your order has been accepted or dispatched, or when fulfilment begins.

We may refuse or cancel an order before dispatch for a legitimate reason, including:

• A product becoming unavailable.
• An obvious pricing or description error.
• Payment not being authorised.
• Suspected fraud or unauthorised activity.
• Delivery not being available to the address provided.
• The order exceeding reasonable quantity limits.
• A legal or regulatory restriction preventing fulfilment.

If we cancel an order after receiving payment, we will issue a refund to the original payment method.

Once fulfilment or dispatch has begun, cancellation and return rights will be handled in accordance with our Refund Policy and your statutory rights.

1. PRICES, CURRENCIES AND PAYMENT

Product prices are displayed in the currency selected for your market or location where supported.

The final product price, applicable delivery charge and total amount payable will be displayed at checkout before you submit your order.

Delivery charges and free-shipping thresholds vary by market. Please see our Shipping Policy and the information shown at checkout.

We currently accept the payment methods displayed during checkout. Payment services may be provided by Shopify Payments, Shop Pay, Klarna or another authorised payment provider.

By providing payment information, you confirm that:

• The information is accurate.
• You are authorised to use the selected payment method.
• You authorise us and our payment providers to charge the amount shown at checkout.

Payments may be subject to additional checks by your bank or payment provider.

If an obvious pricing error occurs, we may contact you before dispatch and offer you the choice of paying the correct price or cancelling the affected order for a full refund.

1. PROMOTIONS, DISCOUNTS AND BUNDLES

Promotions, discount codes, bundle savings and special offers are subject to any terms displayed with the offer.

Unless expressly stated otherwise:

• Offers cannot be exchanged for cash.
• Discount codes cannot be applied retrospectively.
• Offers may not be combined.
• Only one discount may apply to a product or order.
• An offer may have an expiry date, market restriction or minimum-spend requirement.
• We may withdraw or correct an offer affected by a genuine error, misuse or fraud.

Product bundles contain the components listed on the bundle product page. Bundle savings are calculated against the combined selling prices of those components in the applicable market.

Currency conversion and local market rounding may cause small differences in the displayed monetary saving.

The checkout total determines whether a promotion, discount or free-shipping threshold has been met.

1. ONE-TIME PURCHASES

Avenir Haircare currently sells products as one-time purchases.

We do not currently offer recurring subscriptions, pre-orders or try-before-you-buy purchase arrangements.

If this changes in the future, the applicable terms will be clearly displayed before a customer agrees to that type of purchase.

1. DELIVERY

We currently deliver only to the countries and regions listed in our Shipping Policy and available for selection at checkout.

Delivery times are estimates and begin after order processing. They are not guaranteed delivery dates unless we expressly agree otherwise.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after fulfilment has begun.

We are responsible for the products until they are delivered into your physical possession or the possession of a person you have identified to receive them.

If you independently arrange for a carrier that was not offered by us, responsibility may pass when the goods are delivered to that carrier, as permitted by applicable law.

If delivery is delayed, we will take reasonable steps to provide an update. Unless a different period has been agreed, we aim to deliver orders without undue delay and within 30 days of the contract being formed.

If we cannot deliver within the applicable period, you may have the right to cancel and receive a refund under consumer law.

Full delivery charges, estimated timeframes, supported destinations and exclusions are set out in our Shipping Policy.

1. RIGHT TO CANCEL

If you are a consumer in the United Kingdom or European Union, you will normally have the right to cancel an eligible online purchase within 14 days after the day you, or a person nominated by you, receives the goods.

To exercise this right, you must clearly notify us of your decision to cancel within the applicable cancellation period.

After notifying us, you must return the eligible goods within the following 14 days, unless we agree otherwise.

Certain goods may be excluded from cancellation or return rights under applicable law. This includes sealed goods that are not suitable for return for health-protection or hygiene reasons once their seal has been broken after delivery.

Haircare and personal-care products should therefore remain unused, unopened and, where applicable, sealed if you intend to return them under the cancellation right.

When a valid statutory cancellation applies, we will refund the product price and the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded or alternative delivery service does not have to be refunded.

You may be responsible for the direct cost of returning unwanted goods, as explained in our Refund Policy.

We may make a reasonable deduction if the value of returned goods has been reduced because they were handled beyond what would reasonably be permitted when examining them in a physical shop.

1. RETURNS, REFUNDS AND FAULTY PRODUCTS

Our Refund Policy explains our return process, return address requirements, eligibility conditions and expected refund times.

You should contact us before returning a product so that we can provide the correct instructions. Products must not be returned to our registered office unless we specifically direct you to do so.

If a product is faulty, damaged, unsafe, not as described or otherwise fails to meet your statutory rights, please contact us promptly with your order details and, where appropriate, photographs showing the issue.

Nothing in these Terms or our Refund Policy limits your legal rights concerning faulty, damaged or misdescribed goods.

Approved refunds will normally be made to the original payment method. Your bank or payment provider may take additional time to make the funds available.

1. PRODUCT USE AND SAFETY

Our products must be used in accordance with the instructions, warnings and ingredient information supplied with the product or displayed on our website.

Before use, you should check the ingredient list for substances to which you know you are allergic or sensitive.

Carry out a patch test where directed or where appropriate for your personal circumstances. Stop using a product if irritation, discomfort or an unexpected reaction occurs.

Avoid contact with the eyes unless the product instructions specifically permit such use. Keep products out of the reach of children unless the product is specifically designed for children and is used under suitable adult supervision.

Information on our website is provided for general cosmetic and haircare purposes. It is not medical advice and should not be used as a substitute for advice, diagnosis or treatment from a qualified healthcare professional.

If you have a medical condition, severe allergy, scalp condition, are pregnant or breastfeeding, or are uncertain whether a product is suitable for you, you should seek appropriate professional advice before use.

Individual results may vary. We do not guarantee a particular cosmetic result unless expressly stated and legally supported.

1. CUSTOMER ACCOUNTS

You may be able to create a customer account or use accelerated checkout services.

You are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

You should notify us promptly if you believe your account has been accessed without permission.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, a security breach or a violation of these Terms.

1. REVIEWS AND CUSTOMER CONTENT

If you submit a review, photograph, comment or other content to us, you confirm that:

• The content is honest and based on your genuine experience.
• You own the content or have permission to submit it.
• It does not infringe another person’s rights.
• It is not unlawful, abusive, defamatory, misleading or discriminatory.
• It does not contain malicious code, spam or unauthorised advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content for operating and promoting Avenir Haircare, subject to applicable privacy and consumer-protection laws.

You retain ownership of your original content.

We may moderate or remove content where reasonably necessary, including content that violates these Terms or applicable law. We will not remove a genuine negative review solely because it is critical of us.

1. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, branding, logos, photographs, videos, page designs and software, is owned by or licensed to OXBEAK LTD unless otherwise stated.

This content is protected by copyright, trade mark and other intellectual-property laws in the United Kingdom and, where applicable, internationally.

You may access and use the website for your own personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, distribute, sell, license, publish or commercially exploit our content without prior written permission, except where permitted by law.

1. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to, or integrations with, third-party services such as payment providers, review platforms, social-media platforms and delivery services.

These services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not own or control.

A link to a third-party website does not necessarily mean that we endorse all of its content, products or services.

Nothing in this section limits our responsibility for third parties acting on our behalf where the law makes us responsible for their actions.

1. SHOPIFY

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to display and sell our products. Shopify may process information and payments as described in its own terms and privacy documentation.

Your contract for the purchase of Avenir Haircare products is with OXBEAK LTD, not Shopify.

1. PRIVACY AND COOKIES

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our website may use essential cookies and, with your consent where required, analytics, advertising or personalisation technologies.

Information about the cookies and technologies we use, and how you can manage your preferences, is provided through our Privacy Policy and cookie-consent controls.

1. ERRORS AND WEBSITE AVAILABILITY

We aim to keep our website accurate, secure and available, but we do not guarantee that access will always be uninterrupted or error-free.

We may correct errors, update information, perform maintenance or temporarily restrict access where reasonably necessary.

If an error affects an order you have already placed, we will contact you and deal with the matter fairly. We will not make a material change to an accepted order without your agreement unless required by law.

1. OUR LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Goods that are faulty, unsafe, not as described or otherwise breach your statutory rights.
• Any other liability that applicable law does not permit us to exclude.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.

Loss or damage is foreseeable if it was an obvious consequence of the breach or if both you and we knew it might happen when the contract was formed.

We are not responsible for loss or damage that was not reasonably foreseeable.

Our products and website are supplied for personal and domestic use. If you use them for an unauthorised commercial or business purpose, we are not responsible for business losses such as loss of profit, revenue, opportunity, contracts, anticipated savings or business interruption, except where the law provides otherwise.

Nothing in this section affects your statutory rights.

1. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, industrial action, natural disasters, war, civil emergencies, failures of communications networks or government restrictions.

We will take reasonable steps to reduce the effect of the event and resume performance as soon as reasonably possible.

If a significant delay occurs, you may have the right to cancel the affected order and receive a refund. Nothing in this section removes rights provided by consumer law.

1. SUSPENSION AND TERMINATION

You may stop using our website at any time.

We may suspend or terminate your access to the website where reasonably necessary because of:

• A serious or repeated breach of these Terms.
• Fraudulent, abusive or unlawful activity.
• A risk to other customers, our systems or our business.
• A legal or regulatory requirement.

Termination does not affect rights or obligations that arose before termination, including an obligation to pay for an accepted and fulfilled order.

1. TRANSFER OF RIGHTS

We may transfer our rights or obligations under these Terms to another organisation, for example as part of a business reorganisation or sale.

Any transfer will not reduce your consumer rights. We will notify you if a transfer materially affects you.

You may transfer your rights under these Terms where permitted by law or with our written agreement.

1. SEVERABILITY, WAIVER AND ENTIRE AGREEMENT

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision, this does not mean that we have waived our right to enforce it later.

These Terms, together with the policies and information expressly referred to in them, form the agreement between you and us concerning your use of the website and purchases from us.

Nothing in these Terms excludes liability for fraud or prevents you from relying on statements that the law treats as binding.

1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, business practices, technology or legal obligations.

The version displayed on our website when you place an order will normally apply to that order.

We will not apply a material change retrospectively to an existing order unless required by law or agreed with you.

The “Last updated” date at the beginning of these Terms indicates when the latest version took effect.

1. GOVERNING LAW AND DISPUTES

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you retain any mandatory consumer protections provided by the laws of the country in which you live.

The courts of England and Wales will have jurisdiction, but if you are a consumer living in another part of the United Kingdom or another country, you may also be entitled to bring proceedings in your local courts where applicable law permits.

If you have a complaint, please contact us first so that we can try to resolve it directly.

1. CONTACT INFORMATION

Avenir Haircare is operated by:

OXBEAK LTD
Company number: 15926865
Registered in England and Wales

Registered office:

Unit 7–8 Silverlink Business Park
Wallsend
United Kingdom
NE28 9NX

Email: info@avenir-haircare.com

Website: https://avenir-haircare.com